Your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or book an Annapurna Base Camp Trek with us. By using our website or services, you agree to the practices described in this policy.
Who We Are
We are a government-registered trekking agency based in Pokhara, Nepal, specializing in the Annapurna Base Camp Trek and trekking experiences across the Annapurna Conservation Area. We are registered with the Nepal Tourism Board and operate in full compliance with Nepal’s tourism regulations.
What Information We Collect
We collect the following 2 categories of personal information:
Information You Provide Directly:
- Full name, email address, phone number, and nationality
- Passport details required for ACAP permit and TIMS card processing
- Emergency contact name and phone number
- Health information relevant to high-altitude trekking safety
- Payment details for trek booking confirmation
Information Collected Automatically:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referral sources
- Cookie data and session identifiers (see Cookies Policy below)
How We Use Your Information
We use your personal information for 5 specific purposes:
- Trek Booking and Confirmation: Processing your reservation, arranging permits, and coordinating guide and porter assignments
- Permit Processing: Submitting your details to NTNC for ACAP permits and the Nepal Tourism Board for TIMS cards
- Safety and Emergency Communication: Contacting your emergency contact in the event of a medical situation on the trail
- Customer Support: Responding to pre-trek inquiries, itinerary adjustments, and post-trek feedback
- Service Improvement: Analyzing website usage to improve booking experience and content accuracy
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How We Share Your Information
Your information is shared only with the following parties where necessary:
- Nepal Tourism Board and NTNC: For mandatory ACAP and TIMS permit registration
- Licensed Guides and Porters: Name and emergency contact for trail safety purposes
- Payment Processors: Encrypted payment data for transaction processing only
- Government Authorities: When legally required under Nepal law
How We Protect Your Information
We protect your personal data through the following 4 measures:
- SSL encryption on all data transmitted through our website
- Restricted staff access, only team members who need your data to deliver your trek service access it
- Secure cloud storage with password-protected access controls
- Regular security reviews of our data handling processes
How Long We Retain Your Information
We retain your personal information for 3 years after your trek completion date for legal, accounting, and safety reference purposes. Permit-related documents are retained for 5 years as required by Nepal Tourism Board regulations.
Your Rights
You hold the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your data after your trek is complete
- Withdrawal: Withdraw consent for marketing communications at any time
Submit all data requests to our email address listed in the Contact section below.
Children’s Privacy
Our trekking services accommodate children above 10 years old when accompanied by a parent or legal guardian. We do not knowingly collect personal data from children under 10 without explicit parental consent.
Changes to This Privacy Policy
We update this Privacy Policy when our data practices change or Nepal’s data protection regulations require adjustment. The updated date at the top of this page reflects the most recent revision. Continued use of our website after updates constitutes acceptance of the revised policy.
Contact Us
For privacy-related questions, data requests, or concerns:
Email: abctrekagency1@gmail.com
Phone: 9748343015
Address: Kathmandu, Nepal
Office Hours: Sunday to Friday, 9:00 AM – 6:00 PM NPT